Shipping Policy – FineMart
Thank you for shopping with us! This Shipping Policy explains how and when your order will be processed, shipped, and delivered.
1. Order Processing
All orders are processed within 1 business day. Orders placed before 17:00 (5 PM) are usually shipped the same day.
During high-volume periods, processing may take an additional day, but we always work to ship your order as quickly as possible.
2. Delivery Within the Netherlands (NL)
We offer fast and reliable shipping throughout the Netherlands.
- Delivery time: 1–3 working days
- Order before 17:00 and receive your package tomorrow
- Fully trackable shipments
- Free shipping on all orders
We work with trusted carriers to ensure safe and timely delivery.
3. Shipping Methods & Partners
We ship using reputable couriers, including:
- PostNL
- DHL
- DPD
- GLS
- Local NL delivery partners
Shipping method is automatically selected based on speed and availability.
4. Shipping Costs
All orders enjoy free shipping. No shipping fees will be charged at checkout.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to follow your package in real time.
6. Delayed or Lost Packages
While delays are rare, they may occur due to:
- Weather conditions
- Carrier delays
- High-volume periods
If your order appears lost or delayed, please contact us and we will assist you immediately.
7. Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update an address, contact us as soon as possible.
8. International Shipping
At this time, we primarily ship within the Netherlands. If you are outside NL and wish to order, please contact us for custom shipping options.
9. Contact Us
If you have any questions or concerns about your shipment:
Email: contact@finemart.nl
We are here to help — You tell us. We listen.