Return Policy – FineMart
At FineMart, we want you to be completely satisfied with your purchase. If for any reason you are not happy with a product, our Return & Refund Policy explains how you can request a return, exchange, or refund.
1. Return Eligibility
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Returns must be requested within 14 days of receiving your order.
- Certain products are non-returnable for hygiene, safety, or custom reasons (e.g., personal care items, customized products).
2. How to Request a Return
- Contact our Customer Support team at contact@finemart.nl with your order number and reason for return.
- Our team will provide instructions and a return authorization if your request is approved.
- Pack the item securely and ship it back using the instructions provided. Customers are responsible for return shipping costs, unless the item was defective or damaged.
3. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping costs are non-refundable, except in cases of damaged or defective items.
4. Exchanges
- If you received a defective, damaged, or incorrect item, we will replace it at no additional cost.
- Contact contact@finemart.nl within 14 days to arrange an exchange.
5. Damaged or Defective Items
- Inspect your order upon receipt. If an item is damaged or defective, contact our support team immediately with photos of the damage.
- FineMart will arrange a replacement or full refund.
6. Contact Us
For any questions about our Return & Refund Policy, please contact us:
📧 Email: contact@finemart.nl
🌐 Website: www.finemart.nl