Faq – FineMart
Frequently Asked Questions (FAQ) – FineMart
We’ve compiled answers to the most common questions our customers ask. If you don’t find your answer here, feel free to contact us at contact@finemart.nl.
1. Shipping & Delivery
Q: How long does delivery take in the Netherlands? A: Most orders arrive within 1–3 working days. Order before 17:00 and you may receive your package tomorrow.
Q: Do you offer free shipping? A: Yes! All orders within the Netherlands have free shipping.
Q: Can I track my order? A: Yes, once your order is shipped, you will receive a tracking number via email.
2. Orders & Payments
Q: What payment methods do you accept? A: We accept Credit & Debit Cards, PayPal, Apple Pay, Google Pay, and iDEAL for NL customers.
Q: Is it safe to pay on FineMart? A: Absolutely. All payments are encrypted and secure.
Q: Can I change or cancel my order? A: Orders can be changed or canceled before they are shipped. Contact our support team immediately.
3. Returns & Refunds
Q: Can I return an item? A: Yes, items can be returned within 14 days if they are unused and in original packaging. Some products, like hygiene items, are non-returnable.
Q: How do I request a refund? A: Contact us at contact@finemart.nl with your order number and reason for return. Refunds are processed within 7–10 business days after inspection.
Q: What if my item is defective or damaged? A: We will replace it or issue a full refund. Contact support immediately with photos of the issue.
4. Products & Quality
Q: Are your products genuine and high quality? A: Yes. All products are carefully selected and tested to meet high-quality standards.
Q: Do your products come with a guarantee? A: Yes, all products come with a 1-Year Guarantee covering manufacturing defects and malfunctions under normal use.
5. Contact & Support
Q: How can I contact FineMart? A: You can reach us at contact@finemart.nl. We aim to respond within 24–48 hours.
Q: Do you answer questions on social media? A: Yes, but email support is the fastest way to get help.
If you have other questions, don’t hesitate to contact us. You tell us. We listen.