Guarantee Policy
🛡️ 1-Year Guarantee
At FineMart, your satisfaction and peace of mind are our top priorities.
That’s why all our products come with a 1-Year Guarantee — giving you full confidence in your purchase.
✅ What’s Covered
Our 1-Year Guarantee covers:
- Manufacturing defects and quality issues
- Malfunctions under normal use
- Replacement or repair for defective items
If you experience any problem with your product within 12 months of purchase, simply contact our support team with your order details and a brief description of the issue. We’ll take care of it quickly and professionally.
⚙️ What’s Not Covered
- Damage caused by misuse, accidents, or unauthorized repairs
- Normal wear and tear or cosmetic damage
- Water damage (unless stated as waterproof)
📦 How to Claim Your Guarantee
- Contact our customer support at contact@finemart.nl
- Include your order number, product name, and a photo or short description of the issue
- Our team will review your claim within 2–3 business days and offer a replacement, repair, or refund
đź’¬ Our Promise
We stand behind every product we sell. If something goes wrong, we’ll make it right — that’s the FineMart Guarantee.